It’s amazing to me how sometimes stylists just don’t listen to their guests! This sweet girl came in to me for a color and told me that she had previously been a red head to get away from her natural very dark brown hair. She was loving it! Until the color started to fade and each time she went in for a retouch, her stylists would match her formula to her faded color and not the red that she desired. Listen to your guests people! You will be a much more successful stylist in the long run!